ck344 Privacy Policy

Section 1 Data We Collect

ck344 collects personal data about you in the following categories. We collect only what is necessary and proportionate to the purposes described in this Policy. The categories and specific data points we collect are set out in the table below.

ck344 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, health data, or sexual orientation) unless you voluntarily disclose such information in the course of a support interaction, in which case it will be handled with the highest level of care and will not be used for any purpose other than resolving the specific support matter.

Section 2 How We Use Your Data

ck344 uses the personal data we collect for the following specific purposes. Each purpose is linked to a lawful basis for processing, as described in Section 3 of this Policy:

• Account Registration and Management: To create and maintain your ck344 player account, verify your identity and age, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
• KYC and AML Compliance: To verify your identity in accordance with anti-money laundering (AML) and Know Your Customer (KYC) obligations, and to detect and prevent financial crime, fraud, and abuse.
• Platform Security: To monitor for suspicious account activity, detect unauthorised access, prevent multi-accounting, and protect the integrity of the ck344 platform and its players.
• Responsible Gaming: To monitor gambling patterns that may indicate problem gambling behaviour, to enforce self-exclusion or deposit limit requests, and to provide responsible gaming tools and interventions where appropriate.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account status.
• Promotions and Bonuses: To administer bonus offers, VIP tier rewards, and promotional campaigns to eligible players, and to verify eligibility and compliance with promotional terms.
• Platform Improvement: To analyse aggregated usage data in order to improve the platform's features, performance, and user experience for all players.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from courts, regulatory authorities, or law enforcement agencies in Bangladesh.
• Marketing Communications: To send promotional emails and SMS messages about ck344 offers and updates, where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

Section 3 Legal Basis for Processing

ck344 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ck344 — i.e., to operate your player account, process payments, and deliver the services you have registered for.
• Legal Obligation: Processing that is required in order for ck344 to comply with applicable legal requirements, including AML legislation, KYC obligations, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing carried out in pursuit of ck344's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics, provided that such interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — for example, where you have opted in to receiving marketing communications from ck344. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

Section 4 Sharing Your Data

ck344 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients only for the purposes described in this Policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other payment processors, solely to the extent necessary to process your deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and identity verification service providers who assist ck344 in verifying player identities and ages in compliance with regulatory requirements.
• Game Content Providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other game studios, who receive necessary session data (e.g., player ID, wager amounts) to operate the games you play on the Platform.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection partners who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing the contracted services to ck344.
• Regulatory and Legal Authorities: Government bodies, regulators, courts, or law enforcement agencies in Bangladesh, where ck344 is legally obliged or lawfully requested to disclose your data.
• Fraud Prevention Networks: Industry-standard fraud prevention and responsible gambling databases, for the purposes of identifying multi-accounting, self-excluded players, or financially vulnerable individuals.

All third-party recipients of your personal data are required to implement appropriate technical and organisational security measures to protect your data and to process it only for the stated purposes. ck344 maintains data processing agreements with all service providers who process personal data on our behalf.

Section 5 Data Retention

ck344 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, accounting, or reporting requirements. The following retention periods apply:

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

Section 6 Security Measures

ck344 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• TLS 1.3 Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS 1.3 protocol. HTTPS is enforced across the entire ck344 platform with HSTS (HTTP Strict Transport Security) enabled.
• Data Encryption at Rest: Sensitive personal and financial data stored on ck344 servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. ck344 staff members access only the data categories necessary for their specific role. All data access is logged and audited.
• Two-Factor Authentication (2FA): ck344 supports SMS-based 2FA for player accounts. Players are strongly encouraged to enable 2FA in their account settings to add an extra layer of protection.
• Intrusion Detection and Prevention: ck344 operates 24/7 network monitoring with automated intrusion detection systems (IDS) and distributed denial-of-service (DDoS) mitigation.
• Regular Security Audits: The ck344 platform undergoes periodic security reviews and penetration tests conducted by independent cybersecurity professionals.
• Staff Training: All ck344 employees and contractors who handle personal data receive regular data protection and cybersecurity training.

Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, ck344 will notify affected players without undue delay via the registered email address or phone number associated with the account.

Section 7 Your Rights

As a player on the ck344 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Username]":

• Right of Access: You have the right to request a copy of all personal data that ck344 holds about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly. You may update basic contact information directly in your Account Settings.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Please note that this right is subject to overriding legal retention obligations (see Section 5).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a portable, machine-readable format and to transmit it to another service provider.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Rights Related to Automated Decision-Making: ck344 does not make decisions about you solely by automated means that produce legal or similarly significant effects without human review. Where automated systems flag an account for review, a human team member reviews the case before any significant action is taken.

Section 8 Cookies & Tracking Technologies

ck344 uses cookies and similar tracking technologies (such as local storage and session storage) to operate the Platform, maintain your logged-in session, remember your preferences, and analyse platform usage patterns. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, store your language and currency preferences, and enable security features such as CSRF protection. These cookies cannot be disabled without breaking Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the Platform — such as which pages are visited most frequently and where error messages are encountered — in order to help us improve the Platform's performance and user experience.
• Functional Cookies: These cookies remember choices you make (such as game display preferences or responsible gaming settings) to provide a more personalised and convenient experience.
• Security Cookies: These cookies support fraud detection and prevention systems by helping ck344 identify suspicious behaviour patterns that may indicate unauthorised access or multi-accounting.

ck344 does not use third-party advertising cookies or behavioural tracking cookies that share your data with external ad networks or data brokers. You may manage cookie preferences through your browser settings; however, please be aware that disabling strictly necessary cookies will prevent you from logging in or using core Platform features.

Section 9 Third-Party Services

The ck344 platform integrates with several third-party service providers in order to deliver a complete and secure gaming experience. Each of these providers has its own privacy practices, which govern how they handle data shared with them in the course of providing services to ck344:

• Game Providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe operate game servers that receive gameplay session data. These providers are contractually obligated to process such data only for game operation purposes and to comply with applicable data protection standards.
• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard process payment transactions. Their handling of your payment data is governed by their own privacy policies and applicable financial regulations. ck344 does not store complete card numbers or full mobile money PINs.
• Cloud Infrastructure Providers: ck344's platform is hosted on enterprise-grade cloud infrastructure with robust data security certifications. All hosting providers operate under data processing agreements that restrict the use of your data to providing infrastructure services to ck344.
• Fraud and KYC Platforms: Specialist identity verification and fraud prevention partners may process your identity documents and biometric comparison data solely for the purpose of verifying your identity as required by KYC obligations.

ck344 does not control the privacy practices of these third-party providers beyond the scope of the contractual agreements in place. Players with questions about how a specific third-party provider handles their data are encouraged to review the respective provider's privacy policy directly.

Section 10 Minors & Age Verification

ck344 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The Platform is designed for, and marketed exclusively to, adults aged 21 and above in Bangladesh. ck344 implements robust age verification checks at the point of account registration and prior to the processing of the first withdrawal.

If ck344 discovers or is notified that personal data has been collected from an individual who is under the age of 21, we will immediately suspend the relevant account, delete all associated personal data as far as our legal obligations permit, and reverse any financial transactions involving that account to the extent technically possible.

If you believe that a minor has registered an account on ck344, please notify us immediately at [email protected] with the subject line "Underage Account Report". We take all such reports extremely seriously and will investigate and act upon them as a priority matter.

Section 11 International Data Transfers

In the course of providing the ck344 service, your personal data may be transferred to and processed in countries outside Bangladesh, including countries where data protection laws may differ from those applicable in your jurisdiction. Such transfers may occur, for example, where ck344's cloud infrastructure, game providers, or fraud prevention partners operate servers in other countries.

Where personal data is transferred internationally, ck344 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that applied within Bangladesh. These safeguards include contractual data protection clauses, processing agreements that impose equivalent privacy obligations on the receiving party, and, where applicable, transfers to countries that maintain recognised adequate data protection standards.

By using the ck344 Platform, you acknowledge and consent to the transfer of your personal data as described in this section, where such transfers are necessary for the operation of the services you have subscribed to.

Section 12 Changes to This Privacy Policy

ck344 reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this Policy — that is, a change that meaningfully affects how we collect, use, or share your personal data — we will notify you by displaying a prominent notice on the Platform and/or by sending an email to your registered address at least 7 days before the changes take effect.

Non-material updates, such as corrections of typographical errors or minor clarifications that do not alter the substance of our data practices, may be published immediately without advance notice. The effective date at the top of this document always reflects the date on which the current version came into force.

Your continued use of the ck344 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

The most current version of this Privacy Policy is always available at ck344.io/privacy-policy. We encourage you to review this Policy periodically to stay informed about how ck344 protects your personal data.

Section 13 Contact & Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ck344 holds about you, please contact our dedicated privacy support team using the details below. All privacy-related enquiries are handled by trained staff and treated with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request — [Your Username]"
• Subject Line for Privacy Enquiries: "Privacy Enquiry — [Your Username]"
• Subject Line for Underage Account Reports: "Underage Account Report"
• Live Chat: Available within the Platform after login, via the Help icon in the navigation menu.
• Response Time: Acknowledgement within 72 hours; substantive response within 30 calendar days.
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6), including all public holidays.
• Language: Support is provided in English.

For formal data protection complaints that have not been resolved to your satisfaction through the above channels, you may escalate your complaint to the relevant regulatory authority in Bangladesh. ck344 cooperates fully with all lawful regulatory investigations and takes all formal complaints seriously.